Last updated: 10 February 2026
"Staff feel listened to in a positive culture with good training, but managers' checks miss care record gaps and activities are basic."
Accidents and incidents were recorded and analysed by the management team... We found a person's medication had not been administered as prescribed and there were no clinical notes to explain why this was.
Staff felt listened to and there was a positive working culture within the service. One staff member told us 'I love working here, it feels like home, we are a good team'.
There were enough staff to support people safely... The registered manager told us they continued to recruit and were increasing the number of bank staff to ensure identified staffing levels were consistently met.
Staff had received training in key areas. The registered manager supported staff to pursue additional training and opportunities to increase their knowledge.
The providers quality assurance systems were not always effective and had not found issues we identified during the inspection. Audits of care records had not identified some of the issues found by inspectors.
Per 2019 comprehensive inspection: People told us they enjoyed the regular activities available in the home. These included opportunities to spend time chatting with other people and staff and crafting, enjoying a drink at the bar, and taking part in regular musical events.
Managers checks missed gaps in care records and risks like open doors that inspectors found.
The providers quality assurance systems were not always effective and had not found issues we identified during the inspection. Environmental checks and people's care records, including monitoring charts needed to be improved.
Staffing is adequate but sometimes drops to one carer on a unit and they are hiring more bank staff.
Normally there are two staff on duty [on the residential unit], occasionally that goes down to one... increasing the number of bank staff
Only basic activities like crafts, music and chats mentioned, no activities coordinator or special programmes.
Per 2019 comprehensive inspection: regular activities available in the home. These included opportunities to spend time chatting... crafting... musical events.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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