Last updated: 10 February 2026
"Approachable managers and up-to-date training support a family-like culture, but inconsistent safety practices and staffing vacancies hold it back."
Risks to people were assessed and while there was evidence of excellent practice management plans were not always consistently implemented... staff were not always working in a consistent way... we found a door propped open with a wedge during the inspection.
A member of staff told us, 'Staff support each other, you have got to have a break, it's like a little family here.'
There were sufficient numbers of staff on duty on the day of the inspection. Staff told us that there was sufficient staff available and they were able to provide a personalised service.
From training records we saw the majority of staff were up to date with the provider's mandatory training and had completed additional courses in relation to people's specific needs. This included learning disabilities and epilepsy, and supporting people who displayed challenging behaviour.
Relatives and staff spoke highly about the management of the service and told us that they were approachable and helpful.
During our inspection, we observed people being supported to access a variety of community activities, including walks in the local area, shopping and swimming.
Safety practices are not fully consistent, like doors propped open against fire rules and gaps in medication records.
we found a door propped open with a wedge during the inspection. This is contrary to the fire safety procedures... Staff however were not consistently recording carried forward medicine which meant that when we checked the medicine for one individual this did not tally.
Staffing is adequate but some vacancies mean it's not fully stable yet.
There were some staffing vacancies but the registered manager told us that these posts were being recruited to and some appointments had already been made.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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