Last updated: 10 February 2026
"Staff feel valued in a positive culture with risks mostly well managed, although little activities, basic dementia training, and rushed peak-time staffing hold it back."
Risks associated with people’s health conditions and support needs were mostly well managed, but improvements were needed with records
Staff told us there was a positive culture in the service... Staff enjoyed working at Ranvilles and felt valued for the work they did
Staff provided us with mixed feedback about staffing levels... 'Time is a barrier... needs more care staff around peak times such as lunchtime or the evenings' and 'Sometimes we are rushing'
We were not assured that the mental health and dementia training was in depth enough... Staff were provided with approximately 1 hour of dementia training, 35 minutes of mental health training per year
The provider’s governance and quality assurance systems did not always drive enough improvement in a timely way to ensure people always received high-quality care. This was a breach of Regulation 17
We observed a lack of activity and meaningful engagement for people at times... the activities board which demonstrated a lack of individualised activities for people
Little activities or engagement for residents, so the role is mostly routine personal care with few creative tasks
We observed a lack of activity and meaningful engagement for people at times
Only basic training with too little time on dementia and mental health for the complex needs here
not assured that the mental health and dementia training was in depth enough... approximately 1 hour of dementia training, 35 minutes of mental health training per year
Staffing is enough overall but staff feel rushed and stretched at busy times like lunch and evenings
Time is a barrier... needs more care staff around peak times such as lunchtime or the evenings, these are very busy periods... Sometimes we are rushing
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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