Working at Ranmore House
12 Fir Tree Road, Banstead, SM7 1NG
Operated by Ranmore House
5 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Staff feel respected and supported by hands-on managers, with enough staff and positive teamwork, although activities are basic and no one has completed the Care Certificate."
Safety & Risk
7/10
✓
People were protected... by staff who had up to date safeguarding training... Risks were clearly identified... People received their medicines safely... some hand-written entries... not been signed. This was actioned immediately.
Staff Culture
8/10
✓
Staff felt respected, valued and supported... positive attitude in the staff team... good communication between all the staff... worked well as a team.
Staffing Levels
8/10
✓
There were sufficient numbers of staff... Staff covered additional hours, so people had staff they knew... staffing levels enabled... staff could spend quality time with people.
Training & Dev
7/10
✓
There was a system... to monitor training... additional training to meet people’s specific needs... Regular supervision sessions... No staff had completed the Care Certificate... signed up to complete.
Management
8/10
✓
The registered providers were very involved... working hands on, alongside staff... Staff felt respected, valued and supported... 'I can go to them anytime, and they will always respond.'
Programmes
6/10
✓
Each person had their own personalised activity planner. People undertook a wide selection of activities... shopping, meals out and holidays. One person attended a day centre.
Points to consider
No activities coordinator or specialist programmes, just basic outings like shopping, meals out, and day centre visits.
Each person had their own personalised activity planner. People undertook a wide selection of activities inside and outside of the service. For example, shopping, meals out and holidays. One person attended a day centre four times a week.
Training covers basics and specifics but no staff have completed the Care Certificate yet.
No staff had completed the Care Certificate, a set of national standards social care workers are expected to adhere to. However, the manager had signed all staff up to complete this qualification.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews