Last updated: 9 February 2026
"Supportive management and a motivated team create a positive culture, although staffing is adequate without strong retention."
Staff knew about different types of abuse and were comfortable to report any concerns. Accidents and incidents were recorded and analysed to identify any patterns and trends. Per 2019 comprehensive inspection; 2020 targeted inspection assured effective IPC.
Staff were motivated and worked as a team to provide people's care. Staff told us they would be happy for a member of their family to receive a service at Ramsgate Care Centre. Per 2019 comprehensive inspection.
There were enough staff to meet their needs. The registered manager considered people's assessed needs when deciding how many staff to deploy on each shift. Per 2019 comprehensive inspection.
Staff completed training appropriate to their role including topics specific to the needs of the people they support such as diabetes and insulin administration. Staff met with a supervisor regularly to discuss their practice and development. Per 2019 comprehensive inspection.
The registered manager had worked at the service for a long time and knew people and staff well. Staff felt supported by the management team, who were on call at night and over the weekends. Per 2019 comprehensive inspection.
There was a weekly schedule of activities, which was flexible to people's wishes and preferences each day. People enjoyed mosaics with costume jewellery and bingo with large print cards. Per 2019 comprehensive inspection.
Staffing levels are adequate but nothing special, with no details on good retention or minimal agency use.
There were enough staff working at the service each day to support people.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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