Last updated: 9 February 2026
"Staff feel supported and valued with engaging activities programmes, but no permanent manager and high staff turnover are concerns."
Medicines were safely managed. Incidents and accidents were appropriately recorded and analysed for patterns and trends. Staff knew how to deal with accidents and incidents.
Staff told us the management team were approachable and very supportive. They felt valued and appreciated by them.
People told us the service had been short staffed at times, and there had been a high staff turnover, but this had not impacted on their care.
They completed a comprehensive induction and the provider's mandatory training, which was refreshed regularly. Additional face to face learning was provided at individual and group supervisions.
At the time of our inspection there was not a registered manager in post. An interim manager had been in post for two months and was in the process of registering with the Care Quality Commission pending the arrival of a permanent manager in January 2023.
The activities programme included a choir; flower arranging, cards and poetry clubs. A beauty salon provided hairdressing and other beauty treatments. A regular cheese and wine evening was held.
No permanent manager in post, just an interim one from the company running things for now.
At the time of our inspection there was not a registered manager in post. An interim manager had been in post for two months
Short staffed at times with high staff turnover, even though residents said it did not affect their care.
People told us the service had been short staffed at times, and there had been a high staff turnover, but this had not impacted on their care.
Only standard mandatory training and induction, no specialist courses or funded qualifications mentioned.
They completed a comprehensive induction and the provider's mandatory training, which was refreshed regularly.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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