Working at Raleigh House

Our checks of medicines stocks and records showed people received their medicines as prescribed and staff recorded medicines administration appropriately. The provider assessed risks relating to people's care and put guidance in place for staff to follow where risks were identified. Staff received safeguarding training and understood their responsibilities to safeguard people.

Relatives told us there were enough staff and staff confirmed this. We saw there were enough staff to care for people safely during our inspection. People received consistency of care from staff who knew them well as most staff had worked with them for many years.

Two experienced registered managers were in post, one of whom was also a director of the company. Relatives and staff told us the service was well-led and the provider engaged well with them. The provider had sufficient oversight of the service, working alongside staff every day to check high standards were maintained.