Last updated: 10 February 2026
"Committed management fosters an open inclusive culture with engaging activities, but staffing is just adequate without stability details and accident records lack clear actions."
People were protected from the risk of abuse. Staff were knowledgeable about how to safeguard people and risk assessments were completed to identify potential hazards. Medicines were managed safely.
The provider and registered manager fostered an open and inclusive culture. Staff understood the provider's values and put them into practice on a day-to-day basis.
There were enough staff and safe recruitment processes had been followed. Appropriate staffing levels were in place to meet the needs of people in the service.
Staff completed training to administer medicines and their competency was checked. We looked at three staff files in relation to recruitment and staff supervision.
The registered manager was aware of their role and responsibilities and kept up to date with best practice. The registered manager and senior staff were committed to making continuous improvements.
The provider employed an activities coordinator and had an activity plan in place. We observed people enjoying the activities on offer.
Staff numbers are just enough to cover needs, but no details on agency use or team stability.
There were enough staff and safe recruitment processes had been followed.
Only basic training like for medication is mentioned, no specialist courses or funded qualifications.
Staff completed training to administer medicines and their competency was checked.
Accident records do not always clearly show what actions were taken or by whom after incidents.
Reviews of accidents and incidents took place in a timely manner however, these lacked clear analysis to identify patterns or trends and to support improvement of care. It was not always clear on records what action was taken and by who.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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