Last updated: 10 February 2026
"Staff praise the supportive manager and improved morale with good training, but activities lack variety and staffing feels stretched at busy times."
People’s prescribed medicines were safely managed... However more suitable arrangements were needed for the safe disposal of medicines no longer required.
Staff told us, “The manager has eyes on everything, looks at everything. She is very supportive and anything you need you can go to her” and “There’s been a massive improvement in the service and the morale.”
Sufficient numbers of staff were available. However, staff felt more were needed at core times due to people’s care needs.
Areas of staff training and development were being enhanced... The provider had provided the funding for some members of staff to complete the NVQ Level 3 at the registered manager's request.
Staff spoke positively about the registered manager and the support provided. One staff member told us, “Good having [registered manager] on the floor, leading by example.”
The activity staff spent time with people on an individual basis to help reduce social isolation. However, we found activities and opportunities, offering variety to people’s day, needed enhancing providing more meaningful opportunities.
The role is mostly routine personal care because activities lack variety and need more meaningful options based on what people like.
we found activities and opportunities, offering variety to people’s day, needed enhancing providing more meaningful opportunities based on people’s interests and preferences.
Staffing is adequate but staff say they feel more are needed at busy times and relatives say they are run off their feet.
staff felt more were needed at core times due to people’s care needs... The relative of one person added, “The staff are brilliant. They are run off their feet because there are a lot of people in their rooms needing care, but they do their best.”
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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