Last updated: 10 February 2026
"A strong team culture, varied daily activities, and safe practices, but managers lack presence around the home."
Safeguarding referrals were made efficiently and shared with relevant professionals promptly. Staff managed people’s medicines safely.
Staff told us they felt able to raise concerns with management and were listened to. Staff told us they worked together well as a team and communicated well between themselves.
There was adequate staffing to meet people’s needs at the time of the assessment. Staffing levels were reflective to meet the needs of the people living at Radcliffe Manor House and were reviewed regularly.
Staff had completed safeguarding training, and they understood their responsibility. Training had also been provided around specific health conditions such as Parkinson’s disease, diabetes and dementia.
Feedback we received from staff was mixed about the changes that had recently been implemented and actions taken by the management team. Other staff felt that leaders lacked presence around the home.
Activities were available 7 days a week... Activities coordinators were in place 7 days a week. We observed some activities including balloon games, dominoes, jigsaw, board games and a music session.
Managers are not always visible around the home, and some staff feel they lack presence.
other staff felt that leaders lacked presence around the home. The lack visibility of leaders was also raised by some people who live at Radcliffe Manor
Staffing is adequate but nothing special, and some residents say they sometimes wait a while at busy times.
Some people told us it “can feel like they are waiting a while”, with one person telling us, “It can vary, and it can feel like a long time when they’re busy”.
Only standard mandatory training and some specialist training mentioned, no details on funded qualifications or regular supervision.
Staff had completed safeguarding training... Training had also been provided around specific health conditions such as Parkinson’s disease, diabetes and dementia to ensure staff could support people appropriately.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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