Last updated: 9 February 2026
"Supportive leadership, valued passionate team and innovative activities, although occasional staffing shortages are covered by existing staff."
2021: assured provider preventing infections, using PPE effectively, managing outbreaks, up-to-date policy; Per 2018: 'positive risk-taking strategies... risks assessed and managed... safe recruitment and medicines management, improved safeguarding systems'
2021: 'Staff felt valued and their contribution had been recognised and rewarded'; Per 2018: 'I feel extremely lucky to be part of a team which have the same passion... culture of sharing and celebrating success'
Per 2018 comprehensive inspection: 'there were enough staff available to provide support in a patient and unrushed manner. Staff told us that any shortages in staff were covered with existing staff'
Per 2018 comprehensive inspection: 'staff had received an induction, regular updates in training to ensure they supported people effectively, regular supervision, specialist sensory training for music group and Makaton'; 2021: new COVID-19 training module
Per 2018 comprehensive inspection: 'The registered manager was visible, approachable and acted as a role model for staff. Staff felt the registered manager was approachable and supportive.'
Per 2018 comprehensive inspection: people involved in award-winning park project (Green Flag award two consecutive years) and provider-founded sensory music group with specialist staff training; 2021: creative virtual activities including bingo nights, date nights, weekly cook-along sessions
Staffing levels allow unrushed care but occasional shortages are covered by existing staff pulling extra shifts.
Per 2018 comprehensive inspection: 'Staff told us that any shortages in staff were covered with existing staff to ensure that people received consistent support'
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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