Last updated: 10 February 2026
"Staff feel valued and listened to with good morale and strong safety practices, but basic activities and occasional staffing shortages hold it back."
Significant improvement in the way the service identified, recorded and monitored risk... Medicines were being safely managed and people received their medicines in a timely way. Staff knew who and how to report any concerns to.
Staff morale was good, and staff felt valued and listened to... regular communication with the staff team, manager and provider. Staff said this was very positive.
Improvements had been made to the number and skills of staff available on each shift... for most shifts there were now four staff on duty. Staff said this allowed them to provide more quality time to people.
Staff confirmed they had received a range of training in the last 12 months. This included health and safety training as well as more specific training around people's health needs, such as moving and handling, sepsis, diabetes and falls management. Staff were being encouraged to complete NVQ and diplomas in care.
The staff team said the manager was open and inclusive in their approach. They said they felt valued and their opinion and suggestions were listened to.
Several staff spoke about how people really enjoyed keeping active with ball games and simple chair exercises. Some people enjoyed quizzes and talking about places of interest local to them.
Only basic group activities like quizzes, chair exercises, and ball games, no dedicated coordinator or creative programmes to make days more varied.
Several staff spoke about how people really enjoyed keeping active with ball games and simple chair exercises. Some people enjoyed quizzes and talking about places of interest local to them.
Staffing levels are adequate with four staff on most shifts after improvements, but one resident felt there was not always enough so workloads might feel stretched at times.
One person commented that they did not feel there was always enough staff on duty, but the rotas and staff themselves said that there were enough staff to meet people's needs in a timely way.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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