Last updated: 9 February 2026
"Supportive visible management and positive no-blame culture, but staff retention and activities programmes need strengthening."
Risks to people's health, safety and wellbeing were assessed, well managed and reviewed at regular intervals... Medicines were ordered, stored and administered safely. Staff understood the importance of safeguarding... Records of accident and incident audits showed the number of accidents that had occurred was low.
There was a culture of equality and diversity which staff echoed in their comments. Staff felt supported in their job roles and told us the management team were approachable. One staff member told us they were confident to report any errors because of the no blame culture within the home.
There were enough staff to provide safe and effective care. Staff we spoke with told us there were enough of them to support people whenever they needed them. One staff member said, 'I feel I have a good bond with the residents because I have the time.'
Group clinical supervisions were held on different topics such as catheter care and epilepsy. The continuous professional development of staff was valued and encouraged. Senior care staff were given opportunities to become team leaders, with additional training in medicines and certain aspects of clinical care.
The registered manager was very visible within the home and took time to listen and engage with people. Staff felt supported in their job roles and told us the management team were approachable and ensured effective communication throughout the home.
We spoke with... activities coordinator... There was a new cinema room which we saw being used by many people... the provider took this person to football matches. Occasionally, staff came to work on their day off to support events and go on outings with people.
Staff numbers get the basics covered and leave time for chats with residents, but no details on low agency use or stable long-term team.
There were enough staff to provide safe and effective care. Staff we spoke with told us there were enough of them to support people whenever they needed them.
Activities coordinator runs movie nights and outings, but no special therapeutic programmes to mix up the daily routine.
We spoke with... activities coordinator... new cinema room which we saw being used... provider took this person to football matches. Occasionally, staff came to work on their day off to support events.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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