Last updated: 10 February 2026
"Stable staffing with low turnover and a positive family-like culture, but recent leadership changes meant governance missed some safety risks."
We found no evidence of harm to people, but risks to some people could be further reduced ... The provider took immediate action to start to address these.
Staff were encouraged to work together ... One staff member said, 'It is great [working] here ... we are a big family. The teamwork is amazing ... It is a very open culture.' Another ... 'the staff morale. Everyone works together. Everyone is happy coming into work.'
Staff were positive about staffing levels. One staff member said, 'There are enough staff, staffing is stable. We never feel rushed.' Another ... 'Turnover of staff is very good [low]. ... these are the best staffing levels at a home I have ever seen.'
People were administered their medicines by staff who had received training and had their medicine competency assessed ... Staff were supported to maintain good infection control through training.
There had been significant changes to the leadership at the home and ... governance systems needed to be further embedded as these had not identified the concerns we found at this inspection.
The leadership team changed recently and their checks missed some risks like hoist slings and dirty equipment.
there had been significant changes to the leadership at Quinton Gardens ... Governance systems needed to be further embedded as these had not identified the concerns we found at this inspection, or always driven through improvements promptly. For example, in relation to premises and infection control risks we identified.
Only basic training like for medicines and infection control is mentioned, no specialist courses or funded qualifications.
People were administered their medicines by staff who had received training and had their medicine competency assessed, to ensure they followed correct procedures. Staff were supported to provide good infection prevention control through training.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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