Working at Queensway House
Jupiter Drive, Hemel Hempstead, HP2 5NP
Operated by GCH (Hertfordshire) Ltd
80 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Good safety practices, staff training and supportive culture, but no permanent manager and occasional staffing shortages hold it back."
Safety & Risk
7/10
✓
Risks to people's health, safety and wellbeing had been identified. Assessments were completed... Medicines were managed safely... All significant events... were monitored... Lessons learned were shared with staff.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt supported and had regular supervisions and appraisals. Staff told us they could always find a member of the management team who would support them.
Staffing Levels
5/10
!
Relatives feedback on staffing was mixed. One relative told us, 'Not a lot of staff up there lately. They could do with more staff. They are so busy, doing too many jobs.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff confirmed they completed an induction programme... received regular training and updates... regular supervision with their line managers.
Management
3/10
✕
The service did not have a registered manager. A manager from the provider organisation had been appointed and they had applied to register. This was not a permanent appointment and recruitment ongoing.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were able to join in a range of group social activities... minibus which they used regularly to take people out for day trips... bingo and raffles... hand massage.
Points to consider
No permanent manager in place yet, just a temporary one from the company while they recruit.
The service did not have a registered manager... not a permanent appointment and recruitment for the registered managers post was ongoing.
Staffing is adequate most days but some relatives say there are not enough staff and they look busy doing too many jobs.
Relatives feedback on staffing was mixed... 'Not a lot of staff up there lately. They could do with more staff. They are so busy, doing too many jobs.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews