Working at Queensmount Care Home

Innovative aromatherapy trial reduced incidents from 5 to 0; data analysis led to post-COVID interventions reducing infections; positive risk-taking, robust incident learning and new equipment.

Staff empowered to speak up via 'Speak Up, Listen Up' sessions and anti-bullying training; 'I like working with everyone, good team, works well'; positive, inclusive culture embedded.

People supported by enough staff... 'There's enough staff to give time and not to rush'; staffing responsive to feedback with added twilight staff; cross-role training reduced need for external agencies.

Tailored training programmes led to positive outcomes like zero paramedic call-outs post-fall training; champion roles with train-the-trainer; 'Flying High' appraisals for career development; specialist trainings including tracheostomy.

People, staff and professionals spoke of outstanding leadership; staff said '(Registered manager) is doing a fab job, full of energy and door always open' and 'she is all for her staff'; provides face to face support on the floor.

'Never too Late' programme for dreams like TV appearances and private concerts; community fetes, intergenerational school visits, Pride week, university dementia training project shared nationally.