Working at Queensgate Residential Care Home

Breaches of Regulation 12 (Safe Care and Treatment), Regulation 13 (Safeguarding service users from abuse and improper treatment)... Staff responsible for the management and administration of medication were not suitably trained and competent... safeguarding processes failed to ensure people were always protected.

Some staff were positive about the culture of the service and told us it was a nice place to work. Staff told us they felt there were improvements to be made and that they did not always feel listened to. Some staff did not feel part of the team.

The provider did not ensure that people always received care and support from suitably trained and skilled staff putting them at risk from harm. Staff were not well supported... due to a lack of regular planned supervision and annual appraisal. Breach of Regulation 18 (Staffing).

The provider held a training matrix to record completion of mandatory and other training. However, this was not effective to ensure staff remained up to date as the matrix clearly showed gaps where this was required. Staff had not received sufficient training... for example, on a night shift the staff on duty had not completed fire or moving and handling training.

At the time of our assessment there was a manager in post but they had not commenced their application to register with the CQC as required. The service did not have a registered manager.

There were limited activities observed during the 3 days of assessment. There was no visible information to show any activities or enrichment... Staff told us, 'Residents do not really have much to do. We have a lovely lady doing activities, but she gets pulled away.'