Working at Queensbridge Respite
19A Queensbridge, Newcastle Upon Tyne, NE12 8YQ
Operated by Flexible Support Options Limited
6 bedsResidential homes
Workplace Score
8.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.0/10
Key Finding
"Outstanding training and a strong, supportive team culture, although activities lack a dedicated coordinator and specialist programmes."
Safety & Risk
8/10
✓
Medicines were managed safely... Risks... assessed and steps taken to minimise... Risk assessments, particularly those relating to epilepsy, were very detailed. The culture was open and transparent... reflect on any incidents.
Staff Culture
9/10
✓
Staff told us they loved working at Queensbridge... 'I love my job, we are very happy with management, the team is very strong and supportive with excellent team work.' The culture was one of collaboration, inclusivity...
Staffing Levels
7/10
✓
Safe recruitment procedures were followed and there were enough staff to meet people's needs. Staffing levels changed depending upon the needs... managed flexibly and appropriately. Skills and interests of staff were matched with... people.
Training & Dev
9/10
✓
Staff were exceptionally well trained... mandatory training and training specific to people's needs. This included experiential training... Communication workshops were held, and one person was involved in leading a workshop on Makaton.
Management
8/10
✓
There was a clear management structure in place, with a registered manager who empowered the staff team... Staff said they were very well supported, valued and included in decision making. 'Managers are very knowledgeable and listen to us.'
Programmes
6/10
✓
During evening and weekends people were free to engage in a range of activities, often with one-to-one support. Sensory room... enclosed garden, which included a sensory area and a developing vegetable garden.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role relies on basic tasks like cooking, gardening and sensory activities.
During evening and weekends people were free to engage in a range of activities, often with one-to-one support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews