Last updated: 10 February 2026
"Outstanding training and a strong, supportive team culture, although activities lack a dedicated coordinator and specialist programmes."
Medicines were managed safely... Risks... assessed and steps taken to minimise... Risk assessments, particularly those relating to epilepsy, were very detailed. The culture was open and transparent... reflect on any incidents.
Staff told us they loved working at Queensbridge... 'I love my job, we are very happy with management, the team is very strong and supportive with excellent team work.' The culture was one of collaboration, inclusivity...
Safe recruitment procedures were followed and there were enough staff to meet people's needs. Staffing levels changed depending upon the needs... managed flexibly and appropriately. Skills and interests of staff were matched with... people.
Staff were exceptionally well trained... mandatory training and training specific to people's needs. This included experiential training... Communication workshops were held, and one person was involved in leading a workshop on Makaton.
There was a clear management structure in place, with a registered manager who empowered the staff team... Staff said they were very well supported, valued and included in decision making. 'Managers are very knowledgeable and listen to us.'
During evening and weekends people were free to engage in a range of activities, often with one-to-one support. Sensory room... enclosed garden, which included a sensory area and a developing vegetable garden.
No dedicated activities coordinator or specialist programmes, so the role relies on basic tasks like cooking, gardening and sensory activities.
During evening and weekends people were free to engage in a range of activities, often with one-to-one support.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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