Working at Queensbridge House
63 Queens Road, Cheltenham, GL50 2NF
Operated by Queensbridge Care Limited
27 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong staff training, caring culture and good safety practices, but management audits missed out-of-date cleaning chemical risks and some agency staffing."
Safety & Risk
6/10
✓
The home was clean and personal protective equipment was available. Staff we spoke to were able to tell us about the correct protocol for managing outbreaks.
Staff Culture
6/10
✓
People were happy with the care and support they received at Queensbridge House. They said the staff were kind and caring, knew their needs well.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Enough staff were available to support people's needs. There were two staff vacancies; familiar agency staff had been used during this time so people's needs were met in a consistent way.
Training & Dev
6/10
✓
One staff member told us about their health and safety training “We must do online training, PPE, food safety, infection control and the training is very good. We have had face to face training as well and it needs to be updated every 6 months.”
Management
4/10
!
the Control of Substances Hazardous to Health (COSHH) audit had not identified out-of-date COSHH assessments were still being used.
Programmes
/10
✕
Points to consider
The manager is in post but audits missed out-of-date risk assessments for cleaning chemicals.
the Control of Substances Hazardous to Health (COSHH) audit had not identified out-of-date COSHH assessments were still being used.
Staffing is adequate but nothing special, with some agency workers covering vacancies.
Per 2019 comprehensive inspection: There were two staff vacancies; familiar agency staff had been used during this time so people's needs were met in a consistent way.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews