Last updated: 10 February 2026
"Strong management and supportive culture where staff feel valued, although staff retention and activities programmes need attention."
2021: Assured provider managed infection prevention effectively including PPE, testing, outbreaks; Per 2018: Medicines managed safely, risks assessed, safeguarding training in place.
Per 2018 comprehensive inspection: Staff said 'Its brilliant here, I love it... managers listen to you... nothing is too much trouble'; strong supportive no blame culture.
Per 2018 comprehensive inspection: People were supported by sufficient numbers of staff who responded in a timely manner; enough staff even in emergency.
Per 2018 comprehensive inspection: Provider placed significant emphasis on training and staff development; staff said 'we get lots of training and its concise and relevant'.
Per 2018 comprehensive inspection: Staff spoke highly of the management team and said they felt well supported and involved with the development of the service.
Per 2018 comprehensive inspection: Activities coordinator ran varied programme including outings, personalised trips, and pen pals with home in Australia.
Staff numbers are enough to cover call bells and emergencies, but no details on low turnover or avoiding agency staff.
People were supported by sufficient numbers of staff both during the day and at night... enough staff on duty to meet people's needs even in the event of an emergency. Per 2018 comprehensive inspection.
Varied activities like trips and pen pals run by coordinator make days interesting, but no specialist programmes or carer training in therapies.
There was an activities coordinator... range of activities... paired with a home in Australia... pen pals. Per 2018 comprehensive inspection.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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