Working at Queens Lodge
2-4 Goffs Park Road, Crawley, RH11 8AY
Operated by Outreach 3-Way
22 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Proactive management and a proud happy team with strong safeguarding, but activities lack a dedicated coordinator and in-house variety."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff were trained in safeguarding... The registered manager carried out audits to ensure medicines were given correctly.
Staff Culture
8/10
✓
One staff member told us, 'The teamwork is very good. The managers are really good...' And another said, 'I call this place my home. I love my job.'
Staffing Levels
7/10
✓
We saw there were enough staff to support people. A staff member told us, 'It's really rare to be understaffed. There are always enough staff available.'
Training & Dev
7/10
✓
Staff had specific training in autism and supporting people with epilepsy. Staff were supported by a competent senior team, they had regular one to one meetings and supervisions.
Management
8/10
✓
The registered manager was a positive, proactive person who supported staff well. Staff were proud to work at the home and enjoyed spending time with people.
Programmes
6/10
✓
People at the respite care home left the site during the day to attend day centres... Staff supported people to go out into the community... pen pal scheme organised by the provider.
Points to consider
No dedicated activities coordinator or named specialist programmes, so the role mixes personal care with community outings and cooking but lacks in-house creative variety.
People at the respite care home left the site during the day to attend day centres and education facilities. Some people at the residential home also had hobbies or jobs outside of the service and staff supported people to go out into the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews