Last updated: 10 February 2026
"Strong leadership, supportive culture and stable staffing, although the activities programme lacks specialist or innovative approaches."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. People received their medicines as prescribed.
Staff told us they enjoyed working at the home, there was a very good culture and supportive teamwork. One staff member told us, “Staff morale is high in the home. Everyone is happy as they are valued and listened to. We have a very friendly work environment here.”
The registered manager used a dependency tool to help ensure staffing levels were sufficient to meet people’s needs. A healthcare professional told us, “Queens Court did struggle several years ago due to high staff turnover. The current core structure has been in place for a couple of years, and the continuity and shared ideas has made a significant difference.”
Staff received regular training and had their competencies checked. The registered manager recognised the potential of the staff team and encouraged progression by providing opportunities and training. For example, some staff had attended additional training to enable them to become champions in a range of areas, such as personal care, nutrition, falls, catheter care, end of life care, infection control and dementia care.
Staff spoke favourably of the management team and felt listened to and consulted. The registered manager was a strong leader who was experienced and respected by the staff and people alike.
The home employed activity coordinators who organised the provision of daily activities. People had activity care plans detailing their interests and hobbies. [...] Zumba, bingo, sing along, pamper day, cheese and wine and virtual church service.
The role includes a regular activities programme with coordinators running Zumba, trips and coffee mornings, but lacks specialist therapeutic approaches or innovative programmes that stand out.
The home employed activity coordinators who organised the provision of daily activities. [...] Zumba, bingo, sing along, pamper day, cheese and wine and virtual church service.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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