Working at Queens Court

Risk management plans in place ensured staff knew how to mitigate identified risks. People's medicines were managed safely. The provider ensured that any incidents or accidents were promptly recorded and investigated.

Staff told us they felt valued and well supported and the registered manager and the deputy manager were a visible presence in the service. Throughout the two-day inspection there was a positive and warm atmosphere within the service.

Staffing levels were adequate, and the provider had robust recruitment procedures in place to ensure suitable staff were employed.

Staff received ongoing training in a variety of areas, including dementia, fire safety, food hygiene, infection control, manual handling and safeguarding. Staff reflected on their working practices through regular one-to-one sessions with senior staff.

People, staff and their relatives were complimentary about the management of the service and told us the registered manager was approachable. The registered manager and the deputy manager were a visible presence in the service.

The service had a full activities programme for people to participate in. People told us they enjoyed the activities available to them and could choose to participate if they so wished.