Working at Queen Elizabeth House
Chesham Lane, Gerrards Cross, SL9 0RJ
Operated by Epilepsy Society
20 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive staff culture with good training, but high staff vacancies lead to heavy agency use putting pressure on the team."
Safety & Risk
6/10
✓
Systems were in place to safeguard people. Risks to people were identified and managed. Safe medicines... In one file the risk of choking and the risk associated with a shunt were not easily accessible and available to staff.
Staff Culture
7/10
✓
Staff were happy with the way the service was managed... 'I feel respected by management, listened to and valued which promotes team working. Things are well organised and problems and challenges are dealt with'.
Staffing Levels
4/10
!
The home had 20 full time staff vacancies. Bank and agency staff were used to cover gaps in the rota. Due to the high staff vacancy levels a number of bank and agency staff were used on each shift.
Training & Dev
7/10
✓
All staff were trained in subjects the provider considered mandatory such as epilepsy awareness... staff and the registered nurses had access to specialist training and workshops suitable to their roles such as autism, diabetes, management of percutaneous endoscopic gastrostomy (PEG feeds) and medicine management.
Management
8/10
✓
The registered manager was experienced in their role. They were supportive and acted as a positive role model to staff. They were described as professional, knowledgeable, approachable, good listener and acted on issues raised.
Programmes
6/10
✓
People had an individual pictorial programme of activities... A relative told us how their family member had gone skiing and to an air show, which was a huge achievement for them.
Points to consider
Twenty full-time vacancies lead to lots of agency staff on shifts, and some agency workers sit around putting pressure on the permanent team.
The home had 20 full time staff vacancies... Due to the high staff vacancy levels a number of bank and agency staff were used on each shift. Relatives... felt some agency staff 'sat around', which put a lot of pressure on the permanent staff.
Activities happen but are held back by staff shortages and no transport, so people watch a lot of TV some days.
Some relatives thought people spent a lot of time watching television... the lack of transport and regular staff impacted on activities that took place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews