Working at Queen Elizabeth Care Centre

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.

Staff we spoke with were positive about the culture within the service... One staff member told us, “Everything is different now with [manager] here. We do everything correctly now.” Another staff member told us, “I love my job...”

People and their relatives told us they felt on the whole there were sufficient staff to support people’s needs. One relative said there seemed to be less staff at weekends.

Records showed that the majority of staff had completed their required training and had regular supervision to assess their performance and address any concerns they may have.

Staff told us they felt supported by the registered manager and felt they listened and responded to concerns. One staff member told us, “I feel supported by the manager. She has an open-door policy, always willing to have a chat.”