Last updated: 9 February 2026
"Varied activities engage residents well, but distant managers leave staff unsupported and shifts short-staffed at busy times."
Whilst we found the service was working within the principles of the MCA mental capacity assessments and best interest decisions had not been recorded to demonstrate how decisions had been made and who was involved. Accidents and incidents were recorded. However, the recording around this was inconsistent.
One staff member said, “There is no point in bringing anything up, nothing gets done.” Staff did not all receive regular supervision. Staff we spoke with did not feel confident raising issues with their supervisor as they were, “Not sure how confidential it would stay.”
Staff said there were times on each shift when they needed an extra staff member working, for example early evening and afternoons. They spoke about not attending to people in a timely way and difficulty in finding colleagues when two staff were needed.
There was a training program and we saw that not all staff had completed all the required training / updates.
Staff told us they did not always feel supported by the senior managers and felt management were removed from what was happening on the floor. They told us communication was poor. One staff member said, “Senior managers spend a lot of time in the office and some days we don't see them at all".
Relatives told us that their loved ones were supported and encouraged to take part in activities they enjoyed. One relative said “that there are all sorts of games and mum can go in the garden. Both activity co-ordinators are good".
Some staff have not finished all their required training updates.
we saw that not all staff had completed all the required training / updates.
Staff feel stretched at busy times like afternoons and nights, sometimes delaying call bell responses.
Staff said there were times on each shift when they needed an extra staff member working, for example early evening and afternoons. They spoke about not attending to people in a timely way.
Senior managers stay in the office too much and staff do not always feel supported or able to speak up.
Staff told us they did not always feel supported by the senior managers and felt management were removed from what was happening on the floor... “Senior managers spend a lot of time in the office and some days we don't see them at all".
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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