Working at Quebec Hall Limited
Quebec Hall, Dereham, NR19 2QY
Operated by Quebec Hall Limited
22 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive management and stable staffing with regular staff, but infection control gaps like bins without lids and missing tests need fixing."
Safety & Risk
5/10
!
We noted bins were not foot operated and did not have lids which could increase risk of infection... cleaning products stored in cupboards which were not locked. This could pose a risk... staff were not routinely completing PCR tests which meant government guidance was not followed and increased the risks.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff throughout the service were passionate about their role and committed to providing good quality care. Staff had the opportunity to influence the way the service was run.
Staffing Levels
8/10
✓
They were supported by regular staff and no temporary staff were used. This enabled staff to provide continuity of care. Per 2019: records confirmed that staffing levels were high.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received the training they needed to carry out their roles. Staff were supported to undertake the Care Certificate, which is a national programme... encouraged and supported to undertake further qualifications in care.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager had an open and inclusive management style and worked in partnership with their head of care and the general manager. Feedback about the registered manager was very positive and staff appreciated the support they gave.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The service provided people with meaningful occupation... Activities were varied, appropriate and inclusive... hobbies and interests including arts and crafts, exercise classes, hymn singing and accessing the mobile library.
Points to consider
Infection control has gaps like bins without lids, unlocked cleaning products, and staff not doing all required COVID tests.
we noted bins were not foot operated and did not have lids which could increase risk of infection... We found cleaning products stored in cupboards which were not locked... staff were not routinely completing PCR tests which meant government guidance was not followed
Only standard activities like arts, crafts, exercise, and outings with no specialist programmes or coordinator to enrich the role.
Per 2019 comprehensive inspection: arts and crafts, exercise classes, hymn singing... regular trips out to local events... Activities were varied, appropriate and inclusive.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews