Working at Quarry Mount

Staff had the knowledge and confidence to identify safeguarding concerns... Risks to people were identified and risk management plans were in place... People's medicines were stored securely and administered safely by trained staff... Accidents and incidents were recorded, investigated and audited each month.

There were sufficient staff deployed to meet people's needs. People told us when asked if there was enough staff, 'Yes, I think so. I've used it [the call bell] and normally they come quickly', and 'Yes normally, [although] they are short staffed now with staff going off with Flu and being sick'.

Newly appointed care staff went through an induction period which gave them the skills and confidence to carry out their roles and responsibilities. The induction training was linked to The Care Certificate standards. Staff told us they received formal training before they started working... manual handling, safeguarding, personal care, fire safety and information governance.

The registered manager had developed positive relationships with the staff team, relatives and people who lived at the service. Staff felt that they could approach the registered manager or other senior staff with any concerns and told us that the management team were supportive and made themselves available.

The service employed an activities coordinator. A range of group and individual activities were provided... 'He's alright not pushy. I like to do gardening and I like singing and playing games and music and they have entertainers come in'... 'fitness in our chairs and we can play dominos, cards... knitting'.