Working at Quarry Hill Grange Residential Home

People continued to be cared for safely and were protected from the risk of harm. Staff knew what signs to look for to keep people safe from harm or abuse. There was up to date procedures and information available to support them.

Staff said they felt well supported and were focussed on providing people with the individual support they needed. One staff member said, 'If you have a problem you can speak to [name of registered manager] she will help you.'

There were enough staff to provide consistent safe care and support to meet people's needs.

All new staff undertook a thorough induction and staff refreshed their training yearly which ensured they remained up to date with best practice.

The registered manager knew all the people using the service well and was involved in supporting them. They worked closely with people and staff, leading by example, and ensuring people had a say in all aspects of the service.

People were encouraged to take part in activities both individually and as a group. We saw staff spend time with people individually throughout the day and a small group of people listening to music from World War II and reminiscing about the war. One person told us, 'I've been dancing in the afternoons.'