Working at Qualities Services Ltd - 17 Kings Road

People told us they were safe and were protected from the risk of abuse. Risk assessments and risk management strategies were in place. Medicines administration records [MARs] were completed but we found two unexplained gaps... The registered manager took immediate action to introduce a new auditing tool.

The culture of the service was positive, open and person centred. Staff told us the registered manager dealt effectively with any concerns when they were raised.

There were enough staff to meet people's needs and staff were recruited safely.

Staff received comprehensive training in all the necessary areas of their work. Staff received training in a range of topics such as, behaviours that challenge, effective communication, autism, epilepsy and person-centred working.

Staff received regular supervision with the registered manager, and they told us they felt supported. People told us they thought the service was well led.

Relatives told us people's activities were wide and varied. Comments included, 'There are plenty of activities for people', 'Staff support them to do lots of things such as swimming, cycling, going for walks and to the cinema'.