Working at Qualities Services Ltd
8 Kings Road, London, SE25 4ES
Operated by Qualities Services Ltd
4 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Approachability from the manager and stable staffing, but incomplete risk plans for seizures and visitors undermine safety."
Safety & Risk
4/10
!
One person with epilepsy did not have a detailed enough risk management plan to ensure staff knew how to keep them safe when they experienced seizures. There was no clear plan for managing situations where the person may be alone with visitors who were not aware of the management plan.
Staff Culture
6/10
✓
A relative and staff told us the registered manager was approachable and supportive and responded to any concerns immediately. One member of staff said, 'It's very homely here. You feel you can talk about anything.'
Staffing Levels
8/10
✓
The service had a stable staff team and did not use any agency staff at the time of the inspection. Staffing levels were flexible and based on people's needs, and there were enough staff to care for people safely.
Training & Dev
7/10
✓
Staff were able to access training around meeting the specific needs of people who used the service, such as epilepsy and autism awareness training. Staff met with their supervisors every six to eight weeks to discuss their progress against their goals, such as working towards relevant qualifications.
Management
8/10
✓
Staff, people and relatives described the registered manager as open and approachable. The manager continuously monitored the quality of the service through checks and observations, communicating any required improvements to staff and responding quickly to any concerns.
Programmes
6/10
✓
People had opportunities to engage in a variety of suitable activities both at home and out in the community, including household tasks, games, hobbies and leisure activities. Staff supported people to go on holidays and day trips.
Points to consider
Risk plans for seizures and behaviour around visitors lack important details, so staff guidance on handling these isn't fully reliable.
One person with epilepsy did not have a detailed enough risk management plan... no clear plan for managing situations where the person may be alone with visitors
No activities coordinator or specialist programmes, so the role involves mostly basic games, outings, hobbies and household tasks.
People had opportunities to engage in a variety of suitable activities both at home and out in the community, including household tasks, games, hobbies and leisure activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews