Working at QEF Care and Rehabilitation Centre
Leatherhead Court, Leatherhead, KT22 0BN
Operated by Queen Elizabeth's Foundation
48 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Strong staff training and safety practices, but inconsistent management and reliance on agency workers hold it back."
Safety & Risk
8/10
✓
Staff knew how to protect people from the risk of abuse and neglect... clear systems and processes to ensure safeguarding concerns were recognised... People had individual care plans and assessments... safe support with their medicines... The provider learnt lessons when things went wrong
Staff Culture
6/10
✓
Staff told us they felt involved in the service and listened to by their line managers. One member of staff said, 'If we have ideas, they listen.' Another staff member said, 'The managers are good. If you need help, they will do it.' 'The team are amazing here and we have achieved a lot together.'
Staffing Levels
5/10
!
People told us they felt there were enough staff on duty... Staff told us there were enough of them to provide safe support. One member of staff said, 'Generally we have enough staff.' The provider found it challenging to recruit new staff... supported by a team of agency support workers
Training & Dev
8/10
✓
Staff were provided with online and face to face mandatory training and additional specialist training around individual people's care needs... therapy staff to participate in seven sessions around specific neurorehabilitation topics in 2021 and nurses had access to specific nursing skill training
Management
4/10
!
The service management and leadership was inconsistent. Leaders continued to work on improvements to this new service and its governance which were yet to be embedded
Programmes
6/10
✓
music therapy sessions were organised... art sessions, were encouraged to go for a walk in the garden... Choices project around activities... gardening sessions, entertainment or support provided to use the training kitchen... events such as a barbecue or afternoon tea
Points to consider
Managers are sorting out improvements from audits and feedback but not everything gets finished on time or overseen properly.
not all actions identified for completion were always consolidated into the service improvement plan and completed as promptly as possible. For example, the actions identified in July 2021 via a health and safety audit were not fully completed
Staffing is adequate but they rely on agency workers while trying to hire more permanent staff.
The provider found it challenging to recruit new staff and continued to take robust action to fill the vacant staffing positions. The centre was supported by a team of agency support workers but the management aimed to reduce that
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews