Last updated: 9 February 2026
"Staff feel valued and supported with strong safety practices, but staffing gets hectic on medical appointment days and activities lack coordination."
Staff skilled at recognising risks, comfortable to report unsafe practice; detailed risk assessments reviewed swiftly after incidents; safeguarding incidents reported and lessons learned.
Per 2019 comprehensive inspection: The staff team said they loved their jobs, understood their roles and were very happy working at the service; staff could not speak highly enough of the support.
There were sufficient numbers of staff who were safely recruited... Overall staff said that staffing levels were sufficient but on days where people had health appointments it could be very busy.
Per 2019 comprehensive inspection: Staff received a thorough induction... ongoing training programme which met the requirements of the role and supported safe practices.
Per 2019 comprehensive inspection: People, their relatives and staff told us the management team offered a good level of support; registered manager showed good oversight of the service.
Staff set up table tennis and online mass per requests; per 2019: knitting circle, bingo, keep-fit, reminiscing sessions, chair exercise.
Staffing is adequate most days but gets hectic when there are lots of medical appointments.
Overall staff said that staffing levels were sufficient but on days where people had health appointments it could be very busy. One staff member said, 'Some days it would be nice to have an extra person on duty when there is a lot going on. It can get hectic at times.'
Only standard training to do the job safely, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff told us management gave suitable training and supervision... ongoing training programme which met the requirements of the role.
Some group activities and hobbies like bingo and exercise but no dedicated coordinator or special programmes.
Per 2019 comprehensive inspection: activities were tailored... knitting circle... bingo and keep-fit... music and reminiscing sessions and chair-based exercise classes.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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