Working at Puttenhoe
180 Putnoe Street, Bedford, MK41 8HQ
Operated by Bedford Borough Council
29 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued and supported with strong safety practices, but staffing gets hectic on medical appointment days and activities lack coordination."
Safety & Risk
7/10
✓
Staff skilled at recognising risks, comfortable to report unsafe practice; detailed risk assessments reviewed swiftly after incidents; safeguarding incidents reported and lessons learned.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: The staff team said they loved their jobs, understood their roles and were very happy working at the service; staff could not speak highly enough of the support.
Staffing Levels
6/10
✓
There were sufficient numbers of staff who were safely recruited... Overall staff said that staffing levels were sufficient but on days where people had health appointments it could be very busy.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received a thorough induction... ongoing training programme which met the requirements of the role and supported safe practices.
Management
6/10
✓
Per 2019 comprehensive inspection: People, their relatives and staff told us the management team offered a good level of support; registered manager showed good oversight of the service.
Programmes
6/10
✓
Staff set up table tennis and online mass per requests; per 2019: knitting circle, bingo, keep-fit, reminiscing sessions, chair exercise.
Points to consider
Staffing is adequate most days but gets hectic when there are lots of medical appointments.
Overall staff said that staffing levels were sufficient but on days where people had health appointments it could be very busy. One staff member said, 'Some days it would be nice to have an extra person on duty when there is a lot going on. It can get hectic at times.'
Only standard training to do the job safely, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff told us management gave suitable training and supervision... ongoing training programme which met the requirements of the role.
Some group activities and hobbies like bingo and exercise but no dedicated coordinator or special programmes.
Per 2019 comprehensive inspection: activities were tailored... knitting circle... bingo and keep-fit... music and reminiscing sessions and chair-based exercise classes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews