Working at Puttenham Hill House Care Home
Puttenham, Guildford, GU3 1AH
Operated by Bupa Care Homes (BNH) Limited
30 bedsNursing homes
Workplace Score
3.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.3/10
Key Finding
"Regular training for clinical staff, but staffing shortages cause rushed care, low morale, and managers ignoring concerns."
Safety & Risk
4/10
!
Although staff were familiar with risk associated with people's care this was not always managed in a safe way... breach of regulation 12 (Safe care and treatment).
Staff Culture
3/10
✕
Staff told us they did not always feel listened to or valued... One member of staff said, 'Morale is lower than I've ever known it.'
Staffing Levels
2/10
✕
There were insufficient staff deployed to safely meet the needs of people. We observed staff were rushed and the care being provided was task focused.
Training & Dev
6/10
✓
Clinical staff had regular training to refresh their skills. This included training on meeting the needs of people with pressure sores, diabetes, catheters.
Management
3/10
✕
Staff told us they did not always feel listened to or valued in their role. They told us they had consistently raised concerns about staff deployment but felt this was not being addressed.
Programmes
2/10
✕
No activities, engagement programmes, coordinator, or creative approaches described; report details only routine personal care, continence, repositioning, and mealtimes.
Points to consider
Not enough staff on shifts, so care is rushed, call bells ring constantly, and people get left waiting or in wet pads too long.
There were insufficient staff deployed to safely meet the needs of people... people had been left for prolonged periods of time without being supported and as a result had been incontinent.
Managers do not listen to staff concerns about low staffing levels and fail to oversee the home properly.
Staff told us they did not always feel listened to or valued in their role. They told us they had consistently raised concerns about staff deployment but felt this was not being addressed.
Staff morale is low because they feel undervalued and upset about the poor care they cannot prevent.
One member of staff said, 'I get quite upset with how people are left and it gets brought up quite a lot. Maybe management could listen a bit more.' Another told us, 'Morale is lower than I've ever known it.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews