Last updated: 9 February 2026
"Supportive management and positive staff culture stand out, although night staffing shortages across floors and inconsistent training records need fixing."
Staff understood how to identify abuse... Risks to people were recorded... Medicines were managed safely. Lessons were learned when things went wrong.
Staff thought highly of the management and that it was a good place to work. One staff member said, 'Yes, [it is a good place to work], I'm here seven years! It's a friendly place...'
there were sufficient staff working to meet people's needs and dependency tools indicated this to be the case for the whole day.
Staff received training and supervision, although at the time of the inspection this training had not always been recorded correctly due to technical problems.
People told us they thought positively about the registered manager... 'he's very approachable and will do anything to help.' Staff thought highly of the management... 'We are supported [by management].'
There was an activities coordinator... we saw photos of activities the home provided including special event days and trips out. We observed chair-based activities...
Staffing is adequate but some residents say there are not enough staff at night across three floors.
One person said, 'At night there is one nurse and three carers across the three floors and with lots of people needing attention. I don't think that's enough.'
Only standard training and supervisions with some records not up to date due to technical glitches.
records showed that some staff had not completed training that the provider considered mandatory... there was a technical issue with some data not being added to software.
Activities programme has mixed feedback from residents so the role might feel routine sometimes.
There were mixed views on the activities the service provided... One person said, 'There's not much to do for anyone with any bit of their brain left – I get so bored.'
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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