Working at Purley Gardens Care Home
21-27 Russell Hill Road, Purley, CR8 2LF
Operated by Willow Tower Opco 1 Limited
119 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management and strong teamwork culture, but adequate staffing and standard training need improvement."
Safety & Risk
7/10
✓
Risks to people were assessed, recorded and managed safely by staff. Medicines were managed, administered and stored safely.
Staff Culture
8/10
✓
Staff told us the registered manager was a visible presence within the home, offering them support and leadership. They told us there was a strong sense of teamwork promoted by the registered manager who was always approachable.
Staffing Levels
6/10
✓
We observed there were enough staff on duty to meet people's care and support needs promptly.
Training & Dev
6/10
✓
Staff received training that enabled them to fulfil their roles effectively and meet people's individual needs.
Management
8/10
✓
People, their relatives and staff spoke highly of the management and the support they received.
Programmes
6/10
✓
There was a range of activities offered to people... The home employed a head activities coordinator and ten activities staff that supported them.
Points to consider
Staffing is adequate to meet needs but nothing special, with no details on low agency use or strong staff retention.
People and their relatives told us they felt there were enough staff within the home to meet their needs. Comments included... 'There is adequate staff'
Only standard training like moving and handling and dementia awareness, no specialist courses or funded qualifications.
The homes administration team showed us records confirming that staff had completed training on topics such as moving and handling, falls prevention... dementia awareness training
Activities programme has variety like trips and quizzes with a coordinator, but no innovative specialist approaches.
Activities included games and puzzles, baking, quizzes... exercise classes, pottery, choir and singing... planned trips out to local attractions
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews