Working at Prospect House
31 Drury Lane, Normanton, WF6 2JT
Operated by Four Care Plus Limited
7 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"New approachable manager fosters good team spirit and training, but high staff turnover, agency use and safety incidents hold it back."
Safety & Risk
4/10
!
Ongoing incidents despite controls and medication storage issues; 'incidents... continued to happen despite control measures... temperature some medicines were stored at had exceeded safe limits'
Staff Culture
6/10
✓
Good team spirit and staff feel valued and developed; 'There's a good team spirit... I feel like I'm being developed professionally now'
Staffing Levels
4/10
!
Recruitment difficult with agency use mainly on nights and high turnover; 'We are using agency, mainly on nights... It's a big worry about the turnover of staff, there are no original staff left'
Training & Dev
6/10
✓
Staff completed mandatory and service specific training with supervisions; 'Staff had received training from a new training provider... I now feel confident'
Management
6/10
✓
New registered manager approachable and committed to improvements; staff and relatives positive: 'Things have definitely improved since the new manager. They are approachable'
Programmes
4/10
!
Basic activities like outings and use of activities room mentioned; 'People are going out and have an opportunity to do different activities'
Points to consider
High staff turnover and agency use especially nights mean the team keeps changing and care is inconsistent.
It's a big worry about the turnover of staff, there are no original staff left. We are using agency, mainly on nights
Some risks keep happening despite plans to control them, and medication was sometimes stored at unsafe temperatures.
incidents associated with one person's care had continued to happen despite control measures to reduce risks being in place. the temperature some medicines were stored at had exceeded safe limits
Only basic activities like outings with no dedicated coordinator or specialist programmes to make the job more varied.
People were supported to access activities that were meaningful to them. People are going out and have an opportunity to do different activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews