Working at Prospect House
High Street, Malpas, SY14 8NR
Operated by Prospect House (Malpas) Limited
65 bedsNursing homesResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel well supported by management with a positive culture and strong safety, but unclear staff stability and basic training are drawbacks."
Safety & Risk
8/10
✓
Medicines were managed safely. Risks to people's health and safety had been assessed and action taken to minimise any risks identified to reduce the risk of avoidable harm. Records of accidents and incidents were maintained and analysed.
Staff Culture
7/10
✓
Staff told us that they were well supported and appreciated the support and direction from the management team. One relative told us 'The nursing team is very solid and very professional. The staff are so kind, they are very thoughtful; can't fault them'.
Staffing Levels
6/10
✓
There were enough suitably, skilled and experienced staff on duty to meet people's needs safely and consistently.
Training & Dev
6/10
✓
New staff received induction training which consisted of training in key areas, and shadowing more experienced staff, to ensure they were competent before they could work unsupervised.
Management
7/10
✓
Staff told us that they were well supported and appreciated the support and direction from the management team. There was a system in place to ensure staff received supervision and appraisal and staff told us they felt able to raise any issues they had with the registered manager.
Programmes
7/10
✓
Per 2018 comprehensive inspection: There was a 'Namaste' programme in place on a daily basis which aimed to promote the well-being of people within the service. It included the use of calming music, massage and hand and nail care.
Points to consider
Enough staff to cover needs safely, but no details on team stability or agency use to make workloads easy.
There were enough suitably, skilled and experienced staff on duty to meet people's needs safely and consistently.
Standard induction and basic training for staff, but no specialist courses or qualifications funded.
New staff received induction training which consisted of training in key areas, and shadowing more experienced staff, to ensure they were competent before they could work unsupervised.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews