Working at Prospect House Care Home
Blundells Lane, Prescot, L35 6NB
Operated by Ms Maureen Bromley & Mr Neil Malkhandi
24 bedsResidential homes
Workplace Score
2.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.6/10
Key Finding
"Staff feel supported like a family by approachable managers, but staffing shortages, unsafe medicines management and training gaps hold it back."
Safety & Risk
1/10
✕
Medicines were not always managed and stored safely. We found medicines that required storing in a fridge left on the side. The system for assessing risk was not robust. This was a breach of regulation 12.
Staff Culture
5/10
!
Staff were happy with the support from management, comments included '[registered manager] is always approachable' And, '[registered manager] and [deputy manager] are both lovely and so supportive.' 'We are like a little family in here'
Staffing Levels
1/10
✕
We found evidence the service did not provide adequate staffing levels to ensure care was carried out in a safe and effective way. This was a breach of regulation 18 (Staffing).
Training & Dev
2/10
✕
Not all staff had received mandatory training to enable them to support people safely, this was discussed with the registered manager and refresher courses were being provided. Inductions were not always done in a timely manner.
Management
3/10
✕
Governance systems were ineffective and did not drive improvements. The provider's quality assurance systems and processes were not effective and had not enabled them to assess, monitor and improve the quality and safety of the service. This was a breach of regulation 17.
Programmes
3/10
✕
We observed limited activities taking place throughout the inspection. The home does not employ an activity coordinator; the carers provide activities however, during 2 days of inspection the activities were singing nursery rhymes, parachute games and a jigsaw.
Points to consider
Not enough staff on duty, so people sometimes shout for help with no one around right away.
Staff were not always deployed effectively, which meant people did not always receive support in a timely way. The inspector observed one person shouting for help and banging to gain staff attention, no staff at the time were visible. Breach of regulation 18.
Staff missing mandatory training and some have not had proper inductions even after weeks on the job.
Not all staff had received mandatory training to enable them to support people safely. Inductions were not always done in a timely manner; we observed 1 member of staff who had been employed for over 4 weeks had not received their induction.
Medication not stored or given safely and risks to people not properly checked.
Medicines were not always managed and stored safely. We found medicines that required storing in a fridge left on the side. The system for assessing risk was not robust. Breaches of regulation 12.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2024
Inadequate
Safe
✕
Inadequate
Effective
✕
Inadequate
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews