Working at Prospect House Care Home
Gate Helmsley, York, YO41 1JS
Operated by Debra Susan Boughen
13 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable managers and a supportive culture keep staff feeling valued, although basic activities mean the role is mostly routine personal care."
Safety & Risk
7/10
✓
People received their medicines safely and as prescribed. Staff recognised incidents and reported them appropriately and these were investigated by the senior management team.
Staff Culture
7/10
✓
Staff felt supported in their roles and found the manager to be approachable, they were confident in their ability to act if concerns were raised.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staffing numbers and deployment was overseen by the managers who used a dependency tool to help decide the staffing levels needed.
Training & Dev
6/10
✓
Staff had the appropriate training to be able to provide safe care. Competency checks were in place to review practice and regular supervisions were recorded to help support staff.
Management
7/10
✓
Management were regularly onsite, and people found them to be approachable. Concerns were acted upon quickly and staff felt well supported in their roles.
Programmes
4/10
!
Per 2019 comprehensive inspection: Activities provided included quizzes, arts and crafts, game sessions, entertainers visiting and taking people out for walks.
Points to consider
Only basic activities like quizzes, arts and crafts, and occasional outings, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: Activities provided included quizzes, arts and crafts, game sessions, entertainers visiting and taking people out for walks.
Staffing is adequate to meet needs using a dependency tool, but no details on low agency use or team stability.
There were enough staff to meet people's needs. Staffing numbers and deployment was overseen by the managers who used a dependency tool to help decide the staffing levels needed.
Only standard training with supervisions and competency checks, no specialist courses or funded qualifications.
Staff had the appropriate training to be able to provide safe care. Competency checks were in place to review practice and regular supervisions were recorded to help support staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews