Working at Prosignia Limited - 14 Church Lane Avenue
The Bungalow, Coulsdon, CR5 3RT
Operated by Prosignia Limited
2 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong management oversight and warm culture ensure safety, but unclear staff retention and basic activities without specialist programmes hold it back."
Safety & Risk
8/10
✓
Systems were in place to keep people safe from the risk of harm and abuse. Staff were knowledgeable about the signs of abuse... People received their medicines as prescribed.
Staff Culture
8/10
✓
There was a warm and friendly culture within the service... We observed an open culture within the staff team. One staff member told us, 'Staff bring ideas to the team and we have open discussions.'
Staffing Levels
6/10
✓
There were sufficient numbers of suitable staff to support people safely according to their needs. Relatives and staff we spoke with confirmed this.
Training & Dev
7/10
✓
Staff completed mandatory training such as safeguarding and food hygiene, as well as training specific to people's individual needs, such as autism awareness.
Management
8/10
✓
The registered manager was very involved in people's care and therefore had consistent oversight of the quality of care through observing staff.
Programmes
6/10
✓
Activities consisted of trips to the park, going to town, walks, feeding animals, cooking, sensory sessions and gardening.
Points to consider
Staff numbers are enough to keep people safe, but no info on stable team or avoiding agency workers.
There were sufficient numbers of suitable staff to support people safely according to their needs. Relatives and staff we spoke with confirmed this.
Activities are regular like outings and gardening, but no specialist programmes or coordinator for more variety.
Activities consisted of trips to the park, going to town, walks, feeding animals, cooking, sensory sessions and gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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