Working at Priory Supporting Care Limited

The registered manager operated an open and inclusive culture where people, relatives, staff and other professionals were encouraged to help improve the service provided to people. [...] Staff told us they were encouraged to discuss any issues they might have or share ideas during these meetings.

There were enough staff employed by the service to meet the needs of the people using the service. [...] We looked at the staffing rota and found sufficient numbers of staff available to support people with their care needs. Some of the staff had worked at the service for a long time.

Staff had received training in how to safeguard people from the risk of abuse. [...] Staff had received training in infection prevention and control. They understood the roles and responsibilities in this area to ensure people they supported, were safe.

Staff told us the registered manager was approachable and very supportive. A member of staff told us, "The manager is really helpful." Another staff said, "The manager is very good, I can talk to them about anything."