Last updated: 10 February 2026
"Approachable management and positive staff culture, but adequate staffing without a stable team and basic training hold it back."
Medicines were well managed, and staff told us they were confident giving people medicines. Staff were aware of how to identify and report safeguarding concerns.
There was a positive staff culture. Staff told us they felt supported and valued by the management team. One staff member told us, 'I am really proud of what we have achieved as a team'.
The registered manager made sure there were enough staff to meet people's needs in a timely way and in line with their care plan. People and their relatives told us there were enough staff to meet their needs.
Staff told us that they received training and felt supported in their role. New staff were given an induction programme to ensure they could carry out their role safely and competently.
The manager is very approachable and listens and actions everything. Staff told us staff meetings took place and were used as a forum to share information.
There was an activities co-ordinator at the service. Recent activities included an external theatre production company who performed a pantomime for residents. We observed a 'wish tree'.
Staffing is adequate to meet needs but no details on low agency use or stable long-serving team.
People and their relatives told us there were enough staff to meet their needs.
Only standard training and induction mentioned, no specialist courses or funded qualifications.
New staff were given an induction programme to ensure they could carry out their role safely and competently.
Activities coordinator runs some varied events like pantomimes and wish granting but no specialist programmes or innovations.
Recent activities included an external theatre production company who performed a pantomime for residents. We observed a 'wish tree'.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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