Working at Priory Mews Care Home
Watling Street, Dartford, DA2 6EG
Operated by Priory Mews Healthcare Limited
156 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff feel valued and listened to with improved training, sufficient staffing and more activities, but no registered manager and safety issues like poor risk assessments and medication errors need fixing."
Safety & Risk
4/10
!
The provider did not always assess risks to ensure people were safe... 2 people had not received their medicines safely or as prescribed.
Staff Culture
6/10
✓
Staff said they felt listened to and were able to speak up if they needed to. Staff had only positive things to say about the provider and manager.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff. The provider had recruited new staff, which reduced the numbers of agency staff being used to provide people's care.
Training & Dev
6/10
✓
The provider had improved training opportunities for staff since the last inspection and staff were receiving supervision to make sure they were able to put their training into practice.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
6/10
✓
More activities staff had been recruited so they were more able to work as a team... People were supported to take trips out, such as shopping, garden centres, and some people had been to a local football match.
Points to consider
No registered manager in post yet, even though one has applied, so leadership stability is uncertain.
At the time of our inspection there was not a registered manager in post. There was a manager in post and they had made an application to register with CQC, on 28 September 2023
Missing risk assessments for epilepsy and diabetes, plus medication errors like using expired drugs and poor insulin monitoring.
Some people who had been diagnosed with epilepsy did not have a specific risk assessment... One person had received a medicine that was past the manufacturer's expiry date.
Some agency nurses still cover vacancies, even if they work regularly.
Some agency staff were still used, to cover nurse vacancies, however these nurses were working regularly at the service and had been for some months
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews