Working at Priory Lodge

Staff only get basic online training and lack skills for mental health support, handling distress and de-escalation.

limited knowledge around mental health; they had not received training in associated and best practice areas such as positive behaviour support, de-escalation, break away techniques and physical intervention.

Serious safety gaps in risk plans, fire safety, infection control and incident handling put people and staff at risk.

The provider did not always assess risks to ensure people were safe. Staff did not always mitigate identified risks... Systems were not robust enough to demonstrate safety was safely managed... breach of Regulation 12.

Management has weak oversight and no strong systems to spot problems or drive improvements.

Management did not have adequate oversight of the service and the provider lacked robust and effective governance systems to monitor the quality and safety of the service and improve care delivery.