Last updated: 10 February 2026
"Staff receive useful training and feel supported by the manager, but gaps in safety checks and occasional agency staff put pressure on the team."
Risks were not always assessed and planned for... One person's topical medicines were poorly recorded... medicines requiring refrigeration did not have the minimum and maximum temperature range recorded.
Staff felt supported and felt able to go to the registered manager. '[Registered manager] is very supportive as a manager, they are easy to go to.'
There were enough safely recruited staff... Sometimes agency staff were needed to cover all of the hours, which permanent staff acknowledged could put pressure on them.
Staff received training in essential areas such as medicines, learning disabilities and autism, safeguarding and the MCA. Staff felt the training was enough and was useful.
Quality assurance systems in place had not been fully effective at identifying areas for improvement, such as omissions in care records.
People were supported to partake in hobbies they enjoyed. There was a variety of activities people were involved with, including cycling, swimming, bowling and skating.
Gaps in risk checks like not weighing people as planned or monitoring medicine fridge temperatures properly
Another person's care plan stated they needed weighing; however, this was not being completed... medicines requiring refrigeration did not have the minimum and maximum temperature range recorded
Sometimes agency staff cover shifts which puts pressure on the regular team
Sometimes agency staff were needed to cover all of the hours, which permanent staff acknowledged could put pressure on them if the agency staff did not know people well
Quality checks missed issues in care records like poor monitoring of bowel movements
Systems were not consistently effective in identifying... the ineffective monitoring of 1 person's bowel movements and poor medicines records
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp