Last updated: 10 February 2026
"Strong safety practices and approachable management create a positive culture, but training gaps in infection control and basic activities programmes hold it back."
Medicines were managed safely with audits, competency checks and staff training. Provider analysed accidents and incidents; transparent safeguarding referrals.
The culture of the service was open, and people felt able to raise concerns. The experiences of staff and people demonstrated positive impact.
Appropriate staffing levels were in place to meet the needs of people in the service. Staff told us they felt there were enough staff to meet people's needs.
Per 2018 comprehensive inspection: training records showed completion above 80% for most courses but infection control 55% and health and safety 66%.
The registered manager had an open-door policy and people and staff said they could go to the manager any time if they needed.
Per 2018 comprehensive inspection: activities coordinator provided bingo, quizzes, manicures, reminiscence, singers, cinema nights and community activities.
Only standard training with gaps in some areas like infection control, no specialist courses or funded qualifications for career growth.
Per 2018 comprehensive inspection: infection control and health and safety had completion rates of 55% and 66%.
Activities programme offers basic variety like bingo, quizzes and singers but nothing innovative or special to make the job more fulfilling.
Per 2018 comprehensive inspection: entertainment involved visiting singers, cinema nights and bingo, manicures, quizzes and reminiscence sessions.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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