Working at Priory Gardens
Lady Balk Lane, Pontefract, WF8 1JQ
Operated by HC-One Limited
72 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by approachable managers and valued in a positive team culture, although stretched staffing leads to waits for help and agency use."
Safety & Risk
8/10
✓
The home was clean and well ventilated. Cleaning schedules had been increased... Staff had received specific training in managing the risk of the COVID-19 pandemic and how to safely use and dispose of personal protective equipment (PPE).
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff had received regular supervision and training and told us they felt valued. They worked well as a team... We observed a positive, inclusive approach from staff.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to meet people's needs, although people told us they sometimes had to wait for staff. We did see some periods of unattended communal areas as staff were always busy.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff we spoke with had received two days induction... In addition, they received monthly supervision and regular training to support them in their roles.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of the registered manager. One staff member told us, 'They are very approachable.' They also stressed how many improvements had been made... and how supportive.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a comprehensive activity programme... We observed an intense game of bingo... a very active dance and music session... visits by pets... trips to local attractions... Bollywood workshop.
Points to consider
Staff numbers are enough most days but people sometimes wait for help and staff get run off their feet with some agency nurses used.
Per 2019: 'There isn't enough staff. I sometimes have to wait a long time...' Relatives... 'Staff are run off their feet'. ...periods where communal lounges were unattended... service used regular agency nurses for consistency.
Training covers the basics like induction and supervision but nothing specialist or extra development is mentioned.
Per 2019: Staff we spoke with had received two days induction... monthly supervision and regular training to support them in their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews