Last updated: 10 February 2026
"Approachable management, supportive culture and good training for staff, but uncertain staff retention and no specialist activity programmes."
People were protected from abuse and avoidable harm. Risks to people's health, safety and welfare were safely managed... positive approach to risk taking. Medicines were given safely to people by appropriately trained staff... Regular medicines audits were used to identify and address any shortfalls.
Staff were positive about their roles and felt valued for the work they did. Staff told us they felt supported by management.
There were enough staff to support people safely. Staffing levels were assessed based on people's care needs. These levels were reviewed daily.
Per 2018 comprehensive inspection: All staff undertook a programme of regular mandatory and specialist training. Staff were enabled to take further qualifications as part of their development. Staff felt supported they had opportunities to discuss their training and development needs through regular supervision and annual appraisal.
Families, visitors, and staff were positive about the management and care team, saying they were approachable and welcoming. Staff spoke positively about the registered manager and described them as being 'Very good, knowledgeable and approachable.'
Per 2018 comprehensive inspection: Each person had an individualised activity planner... one to one cooking sessions. People met staff for one to one coffee in local cafes, people attended college for example, art classes and participating in voluntary work... Headway support group.
Staff numbers meet needs with daily checks and flexibility for extra support, but no details on staff staying long-term or using agency workers.
There were enough staff to support people safely. Staffing levels were assessed based on people's care needs. These levels were reviewed daily.
Varied activities like cooking, art classes, college and community groups keep things interesting, but no specialist named programmes or advanced therapy training for staff.
Per 2018 comprehensive inspection: Each person had an individualised activity planner that had been developed with them to reflect their interests as well as the need for skills development... cooking sessions... art classes... voluntary work... Headway support group.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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