Working at Priory Court Care Home

There was a system in place for recording accidents and incidents... The registered manager and senior management team reviewed accidents and incidents and completed a trend analysis... demonstrated a significant reduction in both skin tears.

People, relatives and staff spoke positively of the culture within the home. There was good and consistent communication between all members of staff... Staff felt well-supported by their managers.

People were supported by a sufficient number of staff. Staff rotas reflected the level of staffing the RM considered to be sufficient to support people safely. One said, 'Before, staffing was an issue but that has really been sorted out now. There is definitely a good amount of staff'.

There was an induction and training programme in place... Staff spoke positively about the training provided... 'We have regular face to face training and are constantly doing online training too.'... New staff told us they completed the Care Certificate.

Staff told us they felt supported by the registered manager and deputy manager. One told us, 'It is a good team with everyone helping, including [registered manager and deputy manager]'. Another said, 'I can always go and ask [registered manager and deputy manager], they have helped me so much'.

There was an activities team who planned and provided activities 7 days a week... We observed staff engaged people in a variety of activities... 'We play something where you roll a ball... painting'... quizzes, talks, and the newspaper being read.